Refund policy

🔁 Returns & Refunds

Each Glimmers by Jess piece is made to order and created from impressions you capture - making it uniquely yours. For this reason, we’re unable to offer refunds or exchanges for change of mind.

Of course, if your piece arrives faulty or damaged, we’ll make it right. Please contact us promptly and include a description and photo of the issue. Chains are covered under our 6 month replacement policy when reasonable care has been taken.