Shipping and returns

At Glimmers by Jess, each piece is handcrafted with love and care - thank you for your patience as we create something truly special for you. Below you’ll find all the details on how your order gets to you, and what to expect if something’s not quite right.

Jewellery turnaround time

Once we receive your impressions, please allow:

Sterling silver and 9ct solid gold: approx. 4 weeks

Gold vermeil: approx. 6 weeks to allow for the additional process of gold plating

Please allow extra time during busy periods or if we need to clarify details with you.

🚚 Shipping Information

New Zealand Orders

All impression kits are shipped within 2 business days of ordering.

We offer free shipping on all orders, because meaningful moments shouldn’t come with extra costs.

You’ll receive a tracking link once your kit is on its way and again once your finished jewellery has been sent.

International Orders
At this time, we are only shipping within New Zealand. If you're outside of NZ and are interested in ordering, please get in touch and we’ll do our best to assist.

 

🔁 Returns & Refunds

Each Glimmers by Jess piece is made to order and created from impressions you capture - making it uniquely yours. For this reason, we’re unable to offer refunds or exchanges for change of mind.

Of course, if your piece arrives faulty or damaged, we’ll make it right. Please contact us promptly and include a description and photo of the issue. Chains are covered under our 6 month replacement policy when reasonable care has been taken.

 

🛠 A Note on Handmade Jewellery

Our jewellery is made by hand using your real-life impressions. Small marks or variations are not flaws, they’re part of what makes your keepsake one of a kind.

Tarnishing, surface wear, or damage caused by chemicals, water, improper storage, or misuse are not considered defects.



💬 Still Have Questions?

We’re here to help. If you have any concerns about your order, your impression, or your final piece, please contact us and we’ll be happy to assist.