Your kit includes detailed step-by-step instructions and everything you need to get started. Simply mix the blue and white putty, press the desired impression into it, and let it set.

👉 For extra guidance, watch our how-to video guide.

Don’t worry if the first attempt isn’t perfect - your kit includes enough putty for three impressions, so you have room to practice. If working with young children or pets, having two people on hand can make the process easier (and treats can help when working with pets!).

💡 Tip: You can practice using the unmixed putty first - try taking an impression with the blue or white putty separately. The setting process only begins once the two colours are combined.

If you need additional putty for more than three impressions, please contact us or leave a note at checkout.

Yes! Our kits are perfect for capturing paw prints, nose prints, or any other sweet detail from your furry family member. We've even had horse impressions! 🐾🐴🐱🐶

Absolutely - each kit includes enough material for up to three impressions, and you can use them for multiple individuals or pets. You can choose to:

• have one impression on each side of a double-sided pendant
• or even press multiple prints into one piece of putty (just make sure to press gently and evenly)

We understand how important and time-sensitive these moments are. If your order is for a memorial piece, please leave a note at checkout or contact us - we’ll prioritise your kit for dispatch and ensure our communication is handled with extra care and empathy.

Absolutely. The silicone mould can be reused to create multiple items - whether you'd like matching pieces for loved ones or different styles from the same impression. We return your mould with your final jewellery, so store it safely and we can create more pieces for you at any time.

Yes! We offer different shapes, chain lengths, and the option to stamp an initial on the back of single-sided pendants.

If you’d like something more customised or unique, please contact us before placing your order - we love tailoring pieces to suit you.

Our jewellery is handcrafted using sterling silver, 23ct gold vermeil (plated over sterling silver), and 9ct solid gold.

Each metal has its own care considerations and benefits - learn more here.

Once we receive your impressions, please allow:

Approximately 4 weeks for sterling silver & 9ct solid gold pieces.

Gold vermeil pieces take approximately 6 weeks, due to the additional process of gold plating

Currently, we only ship within New Zealand. If you're outside of NZ and would love to order, please get in touch and we’ll do our best to assist.

We recommend removing your jewellery before swimming, showering, or sleeping, and avoiding contact with chemicals, perfumes, and lotions. Clean gently with a soft cloth and store in a dry, closed container when not in use.

👉 For more care tips, visit our Jewellery Care page.

Due to the custom, made-to-order nature of our jewellery, we do not offer returns for change of mind.

However, if something isn’t quite right, please contact us and we’ll always do our best to make it right.

👉 View our full Returns Policy here.

Yes, impressions can be sent back at a later date, however please note kits are valid for 6 months from the date of purchase. Prepaid return labels expire after this time, and additional charges may apply to pendants due to fluctuations in precious metal prices.

We offer impression kits without a jewellery order. This is a great option if you're gifting the experience, capturing impressions during a special moment, or need time to decide on your jewellery.

When you're ready to order, simply return your impressions and we'll reach out to finalise your jewellery order.